Complaints Policy

Aurora Garage Door Repair is committed to providing quality garage door repair and installation and to treating every homeowner fairly. If you are unhappy with any part of our service, we want to hear about it and make it right.

How to Make a Complaint

Call us at 888-971-3667 and tell us what went wrong. Please have your name, address, and the date of the service ready so we can find your record quickly. You can also describe your concern through the message field on our Contact page.

How We Handle It

We acknowledge every complaint quickly and review what happened with the technician or installer involved. We aim to resolve straightforward complaints within a few business days; more complex issues may take longer, and we will keep you informed of progress.

Resolution

If we made a mistake, we will put it right — whether that means returning to fix the work at no charge, adjusting an invoice, or another fair remedy. We will explain our decision clearly and what we will do next.

If You Are Still Unsatisfied

If we cannot resolve your complaint to your satisfaction, you may contact the Illinois Attorney General's Consumer Protection Division or your local consumer protection agency. We will cooperate fully with any such review.